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redsmurf
Aspiring Contributor
4,506 Views
Message 1 of 83

Chromecast sound problem ADVERTS!

Hi,

Recently been experiencing sound problems with the BT App using Chromecast. What happens is there is a short burst of loud white noise lasting about 0.5secs. This is then repeated after about 10 seconds ad infinitum. To stop it I need to reboot the chromecast and start the cast again. The odd thing is it is fine while watching football, I can watch the whole half non-stop no problems at all. As soon as the first advert comes on the burst starts making it impossible to watch without being irritated. I then reboot, if I don't watch any adverts it is fine, first advert comes on, bingo, the sound disruption happens.

 

Hope you can sort this,

Alex

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82 REPLIES 82
Moderator
Moderator
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Message 2 of 83

Re: Chromecast sound problem ADVERTS!

@redsmurf do you have the full dynamic range setting on in Chromecast? If so can you try turning it off to see if that helps? 

Community ModeratorNeilO
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redsmurf
Aspiring Contributor
4,424 Views
Message 3 of 83

Re: Chromecast sound problem ADVERTS!

NeilO no I don't have the full dynamic range setting on my chromecast. I have checked with the Home app and there is no settings for sound at all. So, what I did was I bought a new chromecast thinking it was a problem due to age and guess what ... first advert that comes on the noise burst happens. I'm surprised no-one else has the same problem.

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Brads42
Aspiring Contributor
4,413 Views
Message 4 of 83

Re: Chromecast sound problem ADVERTS!

Hi there, just registered here with exactly the same issue. No dynamic sound setting on my new chromecast. 

Very annoying noise during the ads.

Didn't happen with my original chromecast, I now have the 3rd edition.

 

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Brads42
Aspiring Contributor
4,315 Views
Message 5 of 83

Re: Chromecast sound problem ADVERTS!

Still happening here. No issues watching the app itself on iPad, no issues casting any other app, only watching BTSport on TV via chromecast and only during the ads. Short recurring bursts of white noise, very annoying.

Any ideas?

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Coffeehair
Beginner
4,298 Views
Message 6 of 83

Re: Chromecast sound problem ADVERTS!

Same problem. This noise is horrendous. Have an original Chromecast and the new, happens at both my residence and at work. Only occurs during adverts (which there are a LOT of when watching sport). Surprised your advertisers haven't complained.
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kaize
Beginner
4,274 Views
Message 7 of 83

Re: Chromecast sound problem ADVERTS!

Hi Please fix this issue.

I have this issue aswell while adverts are playing before during and after football matches.  Short sharp loud noises. Looking on twitter and on here this seems to be a problem.

Please respond appropirately and like the posters have mentioned im surprised your sponsors and advertisers have not complained about this.

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BT Sport Expert
BT Sport Expert
4,216 Views
Message 8 of 83

Re: Chromecast sound problem ADVERTS!

Hi @kaize

Can you confirm what chromecast model & firmware version you're on? See here for where to find that info

How reproducible is it - does it ever not happen for adbreaks when watching a live football match?

Thanks

Community ModeratorJamesD
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redsmurf
Aspiring Contributor
4,196 Views
Message 9 of 83

Re: Chromecast sound problem ADVERTS!

JamesD,

My chromecast has firmware version 1.36.140335 I guess it is 2nd gen.

It is very reproducable i.e. always happens on adverts, never on football.

Alex

 

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Coffeehair
Beginner
4,189 Views
Message 10 of 83

Re: Chromecast sound problem ADVERTS!

1.36.140318 firmware version here. As above and to reiterate, only on adverts never during a live show.
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