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anniemarie
Newbie
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Message 1 of 8

Contacting the Value Team

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I have hearing difficulties and have successfully negotiated my BT Sport contracts and services via online chat for years.  Now my contract has come to an end and I wish to renew but am told by the online advisor that I must telephone the Value Team.  I have explained that this is impossible for me and I need to communicate via chat or email as I have done previously but I am told that I must telephone them.

Is this true that you must actually be able to speak to BT before you can renew your contract?

 

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Distinguished Sage
Distinguished Sage
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Message 2 of 8

Re: Contacting the Value Team

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have you checked MYBT to see if there are any offers showing if your contract is finishing?



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anniemarie
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Message 3 of 8

Re: Contacting the Value Team

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Thank you for replying so quickly

I have just check the MyBT section for offers on BT Sports and there is no option to renew my contract.

It says that I am on a 30 day contract and gives me a link to click to upgrade.  When I click this link a page appears asking me to select my account number and enter my email address,  clicking submit from this page then produces a message telling me 'Congratulations,  you already have BT Sports'

I feel I must be missing something obvious... 

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Distinguished Sage
Distinguished Sage
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Message 4 of 8

Re: Contacting the Value Team

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when I go to MYBT I am greeted with 'Your broadband discount is ready' 'click here'

wnen selected showm my existing broadband package and suggested new broadband package



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anniemarie
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Message 5 of 8

Re: Contacting the Value Team

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That's exactly what I'm looking for with BT Sport but don't have anything like that for on MyBT.  Maybe the BT Sports packages are managed differently from the broadband.

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Moderator
Moderator
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Message 6 of 8

Re: Contacting the Value Team

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@anniemarie I'm really sorry the Value team don't have a live chat or email contact. We do however participate in a text to speech service called Next Generation Text Service. If you download the app on a supported internet connected device and enter the value teams number 0800800030 when prompted your text will be relayed to them and vice versa. The option to cancel needs to be chosen to get through to the Value team who deal with retention offers. 

More info on how you can get in touch can be found on the BT Including you website.

anniemarie
Newbie
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Message 7 of 8

Re: Contacting the Value Team

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Thank you for this information,  this app sounds like it will be very useful to me!

I tried the online chat again this afternoon and managed to sort it all out with a different advisor who had no problem dealing with my contract.  It appears to very much depend on who you actually get as an advisor - a very frustrating system but at least I managed to get it done in the end.

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Moderator
Moderator
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Message 8 of 8

Re: Contacting the Value Team

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Hi @anniemarie,

Thank you for post back. I can understand your frustration and I'm sorry you had to contact BT a number of times.

I'm glad my colleague on chat was able to help.

Thanks

PaddyB

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