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joemac
Aspiring Contributor
1,229 Views
Message 1 of 8

Coronavirus

Are there any announcements re BT Sport pausing packages as no sport?   There seems to be nothing on the website, which must be creating havoc.  Basic questions such as when does my contract expire are suspiciously missing. 

 

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7 REPLIES 7
robpugh
Beginner
1,145 Views
Message 2 of 8

Re: Coronavirus

Can't DM them on Twitter or Facebook either. 
It's like they're getting so many enquiries, they're shutting themselves off. 
I'm going to try to call them tomorrow. 

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joemac
Aspiring Contributor
1,088 Views
Message 3 of 8

Re: Coronavirus

Only company I know, not giving reassurance or guidance in its website.  Even Sky are giving clarity.   This is putting unnecessary stress on customers, having to phone and wait, and call centre handlers who have to deal with stressed out customers.  Come on, BT

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Message 4 of 8

Re: Coronavirus


@joemacwrote:

Are there any announcements re BT Sport pausing packages as no sport?   There seems to be nothing on the website, which must be creating havoc.  Basic questions such as when does my contract expire are suspiciously missing. 


No official announcement but there is another thread on the same subject.

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duncansby
Aspiring Expert
1,055 Views
Message 5 of 8

Re: Coronavirus

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1,046 Views
Message 6 of 8

Re: Coronavirus

....but no clear decision re. pausing subscriptions or offering any other kind of concession at this stage.

Saying "where events are cancelled, we’ll work with the relevant partners on the appropriate customer compensation" just kicks the can further down the road.

Events have already been cancelled, in spades.

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joemac
Aspiring Contributor
1,007 Views
Message 7 of 8

Re: Coronavirus

Thanks. It’s there now.  

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joemac
Aspiring Contributor
989 Views
Message 8 of 8

Re: Coronavirus

Wait on the phone and they will give you a months credit! 

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