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pompey1898
Expert
159 Views
Message 1 of 4

Downloading the BT Sport App

Hi,

I am a computer novice and know absolutely nothing about apps of any kind.

My son, who is quite au fait with apps, tried downloading the BT Sport App to my TV yesterday but it rejected my BT ID and password ( i.e. the same one as I use for all things BT ).

Can anyone help me resolve this issue please ?

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3 REPLIES
Distinguished Guru
Distinguished Guru
135 Views
Message 2 of 4

Re: Downloading the BT Sport App

BHi @pompey1898 

which device is the app loaded on .. is it on the Samsung Tv , Apple TV or other ?

also is it definitely the Bt Sport app as there is also a BT Tv App ?

 

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pompey1898
Expert
127 Views
Message 3 of 4

Re: Downloading the BT Sport App


@zulu17wrote:

BHi @pompey1898 

which device is the app loaded on .. is it on the Samsung Tv , Apple TV or other ?

also is it definitely the Bt Sport app as there is also a BT Tv App ?

 


Hi @zulu17,

The app will not load on my TV as it says my log-in details are incorrect.  We were using the same details as I use for all things BT.

Yes, it was the BT Sport app that we were trying to download.

For the record I pay £12 per month for BT Sport.

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BT TV Expert
BT TV Expert
85 Views
Message 4 of 4

Re: Downloading the BT Sport App

Hi @pompey1898

I will investigate this for you.

Can you message me with your login username please or BT Account number/telephone number?

 

BT TV ExpertDarrenW
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