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Message 11 of 61

Re: EPG not correct for ch 465 today

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My schedule (as of 6am) shows HDR events on the 17th, 19th, 24th, 26th, and March 9th.
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Message 12 of 61

Re: EPG not correct for ch 465 today

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I think somebody has got the message 🙂


@DarrenDevwrote:
My schedule (as of 6am) shows HDR events on the 17th, 19th, 24th, 26th, and March 9th.

 

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Fibre 2 Unlimited using BT Hub 6A with BT TV Box Pro (UHD/HDR).
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Message 13 of 61

Re: EPG not correct for ch 465 today

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Only the National League game is showing as HDR on Btv for the next eight days - nothing else!


@DarrenDevwrote:
My schedule (as of 6am) shows HDR events on the 17th, 19th, 24th, 26th, and March 9th.

 

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Fibre 2 Unlimited using BT Hub 6A with BT TV Box Pro (UHD/HDR).
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Message 14 of 61

Re: EPG not correct for ch 465 today

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Bizarrely, for all the scheduled HDR events over the next couple of weeks, an entry exists in the TV guide at the correct time for the correct duration - it just has the title "Welcome to BT Sport HDR" instead of the match name.

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Message 15 of 61

Re: EPG not correct for ch 465 today

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That pattern of the Welcome programme timings has been evident for a little while.  However that pattern also is occurring for those events which would be expected  on the 4K  channel but not on the HDR channel (eg the Rugby and the 4k  european  football matches.)

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Message 16 of 61

Re: EPG not correct for ch 465 today

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Looks like the schedules for 465 are WRONG AGAIN . Real Madrid v Chelsea has been scheduled in the EPG .

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Message 17 of 61

Re: EPG not correct for ch 465 today

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Opposite way around this time though - scheduled on the HDR channel when it's not in HDR.

From the schedule I have, it was downgraded to SDR on April 8th, but it looks like update wasn't sent to Red Bee.

I had a call with the schedulers the day before I went on holiday, where we discussed the process and how these mistakes keep happening.  We're trying to find a way to improve accuracy.

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Message 18 of 61

Re: EPG not correct for ch 465 today

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Well one day on and 

Looks like the schedules for 465 are WRONG AGAIN . athletico madrid v Man City has been scheduled in the EPG .

 7 hours of incorrect recording over the past two days.

 

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Message 19 of 61

Re: EPG not correct for ch 465 today

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OK, I've raised this again.
I've also got one of my guys putting together a script to run every night that will compare the schedule with the EPG and flag any errors.
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Message 20 of 61

Re: EPG not correct for ch 465 today

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So the EPG was correct for today's EPL game - but it didn't record for me.

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Fibre 2 Unlimited using BT Hub 6A with BT TV Box Pro (UHD/HDR).
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