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Beginner
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Message 1 of 4

Enhanced player problems

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Since enhanced player update my watch live is frozen ,sound is fine but initial picture is frozen any help would be appreciated

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Distinguished Guru
Distinguished Guru
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Message 2 of 4

Re: Enhanced player problems

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Hi @Pezdel69  could you give some more details of which device(s) you are watching BT Sport on and what  type of  internet connection you are using ?

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Beginner
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Message 3 of 4

Re: Enhanced player problems

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I am using an android box with BT halo broadband ,it works fine on phone using bt broadband 

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BT Sport Expert
BT Sport Expert
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Message 4 of 4

Re: Enhanced player problems

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Hi Pezdel69 - i'm afraid we don't support the Enhanced player on Android Boxes. It is designed for mobile devices, tablets, and laptops.

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