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ac92
Beginner
435 Views
Message 1 of 4

Error ID006 phone, CN404 xbox

Attempting to sign into bt sport apps and not being allowed in on any device.

I am getting error ID006 on my phone, and error CN404 on Xbox.

Tried resetting the devices, my account password, and the internet with no joy.

Help please.

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3 REPLIES 3
DarrenDev
BT Sport Expert
432 Views
Message 2 of 4

Re: Error ID006 phone, CN404 xbox

Good morning. We're currently working on a number of different reasons for the ID006, however the CN404 is of special interest to me as I'm investigating that issue at the moment.  I'd really appreciate it if you could get in touch with me ASAP - do not do anything further with your account.  I'd like to see it in its current state, as CN404 has proven impossible for us to replicate.  I'll send you a private message to reply to.

Thanks

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ac92
Beginner
397 Views
Message 3 of 4

Re: Error ID006 phone, CN404 xbox

Good morning,

Is there any fix for this issue yet? I have not heard anything back in a day and the errors persist.

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DarrenDev
BT Sport Expert
388 Views
Message 4 of 4

Re: Error ID006 phone, CN404 xbox

The good news is that the CN404 issue is understood, and the specific issue with your account is also now understood. The bad news is your account is taking longer than expected to fix. I'll send you a DM as soon as it's sorted.
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