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Ramblingdan
Newbie
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Message 1 of 7

Error WJ999 on BT TV Player app

I am getting exactly the same problem on Amazon Fire Tv and iPhone and iPad as well.

 

any advice on how to fix this?

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6 REPLIES 6
Moderator
Moderator
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Message 2 of 7

Re: Error WJ999 on BT TV Player app/website

Hi @Ramblingdan,

Welcome to the forum and thanks for posting. I've moved your posts to create your own thread.

Sorry that you are unable to access the BTTV App are you able to access the online player or do you get the same error message?

https://www.player.bt.com/#/home

Matt

Community ModeratorMatt
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Ramblingdan
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Message 3 of 7

Re: Error WJ999 on BT TV Player app/website

Yes I am getting all 999 errors on the app depending on what I am trying to log in to it with.

AJ999 I believe is the amazing code I get

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Moderator
Moderator
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Message 4 of 7

Re: Error WJ999 on BT TV Player app/website

Thanks for getting back to me so quick;y @Ramblingdan.

I've sent you a Private Message with details on how you can get in contact with the mod team.

Thanks

Matt

Community ModeratorMatt
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Moderator
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Message 5 of 7

Re: Error WJ999 on BT TV Player app/website

Hi @Ramblingdan,

Thank you for sending in your details. I'm sorry you're having problems using the BT TV Player and App. I've passed on your details to my colleagues in the BT TV team and I've asked them to investigate.

I'll post back as soon as I have an update.

Thanks

PaddyB

Community ModeratorPaddyB
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Moderator
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Message 6 of 7

Re: Error WJ999 on BT TV Player app/website

Hi @Ramblingdan,

My colleagues in the BT TV team have got back to me. They have identified and fixed a mismatch that should resolve the issue. Please, can you retest and let me know if that's working for you?

Thanks

PaddyB

 

Community ModeratorPaddyB
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Ramblingdan
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Message 7 of 7

Re: Error WJ999 on BT TV Player app/website

This is resolved on iPhone but will try other applications later today

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