Hello, we bought and recorded a BT Sport Box Office event and have watch half of the event. I have tried to go back and watch the rest but am receiving the Error Code IPC6041. How can I get back into it again, as I can't record the event again obviously?
not a viewer of Box Office Events myself so only observations rather than direct experience.
The recordings are only viewable for a certain time after the event. That time period I believe depends upon the license terms of the Box Office event so will vary depending upon whether it was Premier League , UFC , WWE, Boxing etc.
So which Box Office event and when was it held ?
It was the WWE Survivor Series event last Sunday. Didn't realise there would be a time limit to watch, especially when we are purchasing the event, don't remember reading that anywhere when purchasing. Not happy if this is the case and we have paid for something we haven't received!
As per the FAQs you can record a PPV event and watch it for up to 7 days after - so if your error was on Friday but the event was the Sunday prior, that won't be the cause of your issue.
Unfortunately that specific error code just means the box was failing to retrieve permission to play the video. There have been previous suggestions that a maintenance mode reset would fix it (keeping your existing recordings), but now you're past the 7 days it will have expired anyway.