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justrobi
Beginner
969 Views
Message 1 of 9

Error code WJ999

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Every time I try to log on to the online web player I get the "There has been a problem: Sorry there has been a problem, please try again later (WJ999)" and asks me to log in again but this just goes in a loop.

 

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8 REPLIES 8
zulu17
Distinguished Guru
Distinguished Guru
953 Views
Message 2 of 9

Re: Error code WJ999

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Hi @justrobi  can you clarify  is this a problem you are experiencing with the BT Sport or BT TV online web player ?

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justrobi
Beginner
950 Views
Message 3 of 9

Re: Error code WJ999

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It's BT TV online web player
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Matt-S
Moderator-Retired
941 Views
Message 4 of 9

Re: Error code WJ999

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Welcome to the Community @justrobi.

Have you ever been able to access the online BT Sport Player or BT Sport App before?

Thanks

Matt

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justrobi
Beginner
937 Views
Message 5 of 9

Re: Error code WJ999

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I can log into the bt sport online and sport and tv phone apps but not the bt tv online

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Matt-S
Moderator-Retired
918 Views
Message 6 of 9

Re: Error code WJ999

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Hi @justrobi,

We will need to take a look at this one for you. I've sent you a Private Message with details on how you can get in contact with the mod team.

Thanks

Matt
 

scotty2808
Beginner
822 Views
Message 7 of 9

Re: Error code WJ999

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Hi @Matt-S  - also experiencing this problem. 

 

Would you be able to drop me a DM with info on how best to contact to get this fixed ?

 

Cheers.

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JohnC2
Moderator
Moderator
812 Views
Message 8 of 9

Re: Error code WJ999

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Hi @scotty2808 sorry that you are getting this error message. I've sent you a Private Message with details on how to contact the Mod team and we will be happy to help you with this.

Cheers
John

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marcfeg
Beginner
238 Views
Message 9 of 9

Re: Error code WJ999

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hi,
may i have a pm aswell to fix this problem
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