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Message 11 of 24

Re: Error codes VC526 and VC081

Just to answer the question: did you manage to fix it?

I was getting the error on a laptop computer, but not on a desktop computer which used the same internet connection, hub, etc. I therefore concluded that it wasn't a BT problem.

I ran some diagnostics on the laptop and it was dropping packets occasionally, so I concluded that this was the reason.

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Message 12 of 24

Re: Error codes VC526 and VC081

Is that the BT TV app? The BT site says that won't run on Windows 10, so is there a separate PC app? 

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3,071 Views
Message 13 of 24

Re: Error codes VC526 and VC081

These errors are for the BT Sport app.

Where are you seeing a message saying something won't work on Windows 10 though @Gooner25? It's supported for both BT Sport and BT TV.
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3,064 Views
Message 14 of 24

Re: Error codes VC526 and VC081

Ignore me, wrong app 😞

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Message 15 of 24

Re: Error codes VC526 and VC081

@marchv (and anyone else experiencing this issue in their web browser) we're currently investigating why some devices are experiencing VC526 a lot more than others. Even with packet loss, the player should adjust accordingly.
We're working on a debug version that allows us to get more information from affected devices. Would you be willing to help us out? It would just mean using a different link to launch the player.

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3,031 Views
Message 16 of 24

Re: Error codes VC526 and VC081

I'd be willimg to assist, just let me know how to go about it.

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2,854 Views
Message 17 of 24

Re: Error codes VC526 and VC081

I’m am suffering vc526 when trying to watch bt sport via the internet on my Panasonic not so smart tv. 
The site loads but goes to error on channel selection; I have an Ethernet connection of 40+ mb/s over a Plusnet fibre service and router. 

any guidance how to resolve? 

vince

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2,697 Views
Message 18 of 24

Re: Error codes VC526 and VC081

Same with me and can't find out how to fix it

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2,677 Views
Message 19 of 24

Re: Error codes VC526 and VC081

I’m happy to act as trialist. V
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2,667 Views
Message 20 of 24

Re: Error codes VC526 and VC081


@marchvwrote:

I'd be willimg to assist, just let me know how to go about it.


Have you disabled Smart Setup on your hub? if not, see What is Smart Setup on the BT Hub? How can I turn it on and off? | BT Help and let us know how you get on


A thank you is nice, it makes the effort worthwhile, but a kudo is better, by a country mile. (I'm no poet & boy don't I know it)
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