Just to answer the question: did you manage to fix it?
I was getting the error on a laptop computer, but not on a desktop computer which used the same internet connection, hub, etc. I therefore concluded that it wasn't a BT problem.
I ran some diagnostics on the laptop and it was dropping packets occasionally, so I concluded that this was the reason.
Is that the BT TV app? The BT site says that won't run on Windows 10, so is there a separate PC app?
@marchv (and anyone else experiencing this issue in their web browser) we're currently investigating why some devices are experiencing VC526 a lot more than others. Even with packet loss, the player should adjust accordingly.
We're working on a debug version that allows us to get more information from affected devices. Would you be willing to help us out? It would just mean using a different link to launch the player.
I’m am suffering vc526 when trying to watch bt sport via the internet on my Panasonic not so smart tv.
The site loads but goes to error on channel selection; I have an Ethernet connection of 40+ mb/s over a Plusnet fibre service and router.
any guidance how to resolve?
I'd be willimg to assist, just let me know how to go about it.
Have you disabled Smart Setup on your hub? if not, see What is Smart Setup on the BT Hub? How can I turn it on and off? | BT Help and let us know how you get on