cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Beginner
452 Views
Message 1 of 5

Error message - cast limit

Hi - I’m trying to cast from BT TV app (not BT Sport) & get error AP928 number of devices exceeded, even thought it shows I have fewer than the 4 allowed. What should I do?

0 Ratings
Reply
4 REPLIES 4
Highlighted
Moderator
Moderator
434 Views
Message 2 of 5

Re: Error message - cast limit

Hi @Fbedin, welcome to the community and thanks for posting if you go into settings and device management on your app can you see how many devices are currently registered?  With the BT TV extra app you can have up to four devices registered and watch programmes on two of these devices at the same time. Post back and let me know how you get on with that check?

0 Ratings
Reply
Highlighted
Beginner
427 Views
Message 3 of 5

Re: Error message - cast limit

Thanks Neil -

It’s showing 3 devices registered, the first is the one I’m trying to use and number 2 & 3 were last used on 29/05/2019 & 12/12/2018

0 Ratings
Reply
Highlighted
Moderator
Moderator
421 Views
Message 4 of 5

Re: Error message - cast limit

@Fbedin thanks for trying that for me, we'll need to get a fault reported for that. I'll send you a private message in a few moments so you can send over your details. 

0 Ratings
Reply
Highlighted
Beginner
420 Views
Message 5 of 5

Re: Error message - cast limit

Thanks Neil - much appreciated! Finlay 

0 Ratings
Reply