Hi, I am trying to activate BT Sport Monthly Pass, but when I try to proceed to payment, I get the message "Sorry, the service is unavailable". Is this happening only to me or is it a problem everyone is having?
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Hi @frasim88, welcome to the forum, and sorry you are having a problem ordering the BT Sport Monthly Pass.
Not sure why you are getting this error so I would like to check a few things with you.
Have you had a Monthly Pass account before?
Have you tried using a different email address (if you have one)?
Are you using a UK bank for payment?
2 known issues with ordering a monthly pass online:
1. If your address contains a name AND a number (e.g. "The Big House, 42 Wallaby Way") it doesn't like it - you need to use the "Enter my address manually" option, put ONLY the name in the "Building name or number" box, and put the number at the beginning of the Street name
2. Your email address will fail if it contains any special characters - e.g. the + symbol. You'll need to use a different one (or remove the + bit if you're using Gmail task specific mailboxes).
I have never had a Monthly Pass before. I used to have BT Sport years ago when I had BT Broadband, then I cancelled it when I moved into a flat with wifi included. So my account has been unused for more than 3 years. Not sure this is the reason for the error though.
I have tried using a different email address but I get the same error message.
The error occurs just before I can add payment details, but it will be a UK bank.