Fault zp995

[Helengrant47]

Getting a fault number coming up on bttv  app. Zp995

Can anyone help with this please

Thanks

Helen

[gomezz]

At point does this come up? What are you doing with the app when this happens?  Android or iOS version?  What phone or tablet or other device?

[Helengrant47]

It's on a TV. Bttv loads with money screen. I select programme ie c+I it then looks like it will load then comes up with the error 

[Anonymous]

To fix this error, try restarting the app by pressing Back until you get to the 'Amazon Home' screen.

Pressing the Home button will keep the app open in the background so to fully restart, you need to press 'Back'.

https://www.bt.com/help/tv/fix-a-problem/bt-tv-app/amazon-fire-tv/bt-tv-app-error-codes---amazon-fir...

[Helengrant47]

I've tried that it keeps asking me to sign in everything I do this too and still comes up with the fault

[Anonymous]

It's not clear from your post but I'm assuming you're having problems using the Prime Video app on your BT Youview box? If I'm correct, you could try a factory reset

[Helengrant47]

I'm using  an amazon prime stick in my TV. I have tried to reset it all but still having issues. I am going to reboot my router also to see if this helps. I will let you know 

Thanks 

[gomezz]

Perhaps you also need to be asking about this in a Firestick forum? That error code certainly does not look like a usual BT TV app code which suggests it is the Firestick OS which is generating it.

[Helengrant47]

Well whatever the fault is or was its gone now. Was working fine again last night 

[DarrenDev]

ZP995 is an error code from the BT TV app on Amazon devices. Specifically the Z means it's an Amazon app, the P means it's related to playback, and 995 means the player is failing to connect to our server.

So in short, that error code means an internet connection issue. The usual recommendation on anything like that would be to reboot the device, and then try rebooting the router.