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Bluemoon1
Contributor
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Message 1 of 8

Free BT TV App Extra

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Had my letter advising of the up coming price rise, so I phoned the number on the letter and renewed at existing price. But during the conversation with the very helpful guy on the phone he mentioned that the BT TV APP EXTRA would be offered to ALL bt tv customers FREE  in early August. Either by post or email notifications. Sounds good to me. 👍.

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Bluemoon1
Contributor
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Message 2 of 8

Re: Free BT TV App Extra

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Looks like he was right as people on this forum are receiving emails with free offer for the app extra. 

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Colin_London
Recognised Expert
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Message 3 of 8

Re: Free BT TV App Extra

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Well I had BT TV App Extra previously when I had BT TV.

Then I cancelled BT TV due to the price rise so lost it.

Now they have emailed offering me it for free!

Except of course I don't have a BT TV subscription so presumably it won't work 🤣

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Bluemoon1
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Message 4 of 8

Re: Free BT TV App Extra

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Your lucky I am still waiting for the offer. 😂

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Moderator
Moderator
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Message 5 of 8

Re: Free BT TV App Extra

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Hi @Bluemoon1 

Welcome back to the Community. 

Sorry that you have not received Free BTTV App Extra as promised to you when you renewed your BTTV subscription. 

I've sent you a Private Message with details on how you can get in contact with the mod team.

@Colin_London  it sounds like you have received that email in error, sorry about that.  Customers need to have a BTTV subscription to have the BTTV App.

Thanks

Matt

Community ModeratorMatt
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Moderator
Moderator
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Message 6 of 8

Re: Free BT TV App Extra

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Hi @Bluemoon1,

Thank you for taking my call today.

I've placed an order to add the BT TV App extra service. The order is due to complete overnight tonight and this means that you should be able to start using the service from tomorrow onwards.

If you need anything else, please let me know.

Thanks

PaddyB

Community ModeratorPaddyB
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Bluemoon1
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Message 7 of 8

Re: Free BT TV App Extra

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Thanks @PaddyB all up and running already. 

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Moderator
Moderator
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Message 8 of 8

Re: Free BT TV App Extra

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Hi @Bluemoon1  thanks for the update and glad to hear it's working for you now.

cheers
John

Community ModeratorJohnC
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