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Aspiring Expert
1,824 Views
Message 21 of 281

Re: Freeze payment for BT Sport

Sky are letting people pause their payments for the Sports channels.

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Expert
1,814 Views
Message 22 of 281

Re: Freeze payment for BT Sport

Sky had also said that when it restarts you may not have any discount applied which you may currently have.

Not sure if that still stands.


@Arry1wrote:

Are BT going to freeze the payment for BT Sport until the sport it back up and running...…..like Sky Sports have done? I am very reluctant to pay for a service that I will not be able to use/doesn't exist/shows no live sport. Maybe follow in the same steps as Sky and as soon as the sport is back up and running we can all re-activate our BT Sport subscription? If nothing is done to help the customers out I will be cancelling everything I have with BT that's for sure.


 

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using Superfast Fibre 2 Unlimited with BT Max 4K package.
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Newbie
1,425 Views
Message 23 of 281

Re: Freeze payment for BT Sport

Just want to add my support for a freeze.   It isn't difficult, and it is fair.  When sport restarts then un-freeze the payments.  Come on BT.....we are all in this together.  There are folks out there with no income right now.  Do the right thing.

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Contributor
1,412 Views
Message 24 of 281

Re: Freeze payment for BT Sport

I don't get how BT can continue to charge for a service they can no longer supply, it's a strange attitude to take given unlike a lot of businesses it's unlikely CV will seriously affect their finances.

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Beginner
1,417 Views
Message 25 of 281

Re: BT and coronavirus (Covid-19)

Hi...We wish to cancel our BT Sport package as we have it separate from all our other TV payments and it now stands at £36 per month. It is obviously not being utilised at present and so needs to be cancelled. Why can this not be done online as it is very difficult or near on impossible to get to speak to anyone about it.

 

This issue is beginning to make BT look irresponsible and greedy to the general public and loyal customers.

 

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Newbie
1,377 Views
Message 26 of 281

Re: BT and coronavirus (Covid-19)

Yes, I've just been trawling the website  to see if it possible, but other than the standard bumpf about Covid, it seems it is not possible. Perhaps they don't want to make it too easy?

In contrast, Sky are allowing you to pause your sports package while this is ongoing.

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Beginner
1,373 Views
Message 27 of 281

Re: BT and coronavirus (Covid-19)

Indeed and at the end of the day the public (last 12 month proves this) do not forget and will take their business elsewhere.
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Aspiring Expert
1,338 Views
Message 28 of 281

Re: Freeze payment for BT Sport

@gomezz  They don’t need to freeze it. Just add credit to the account. 

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Distinguished Sage
Distinguished Sage
1,363 Views
Message 29 of 281

Re: BT and coronavirus (Covid-19)


@ZenSimples wrote:

Yes, I've just been trawling the website  to see if it possible, but other than the standard bumpf about Covid, it seems it is not possible. Perhaps they don't want to make it too easy?

In contrast, Sky are allowing you to pause your sports package while this is ongoing.


Keep in mind that a pause of your sports package could throw its end date out of sync with your broadband package end date.

This could mean that when your broadband package comes to an end you will still have some months to run on your sports package which would mean you having to either re-contract your broadband package or lose the months remaining on your Sports package. 

You need to get it clarified if BT go down that route what will happen in that instance.

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Expert
1,350 Views
Message 30 of 281

Re: BT and coronavirus (Covid-19)

@k865uk "the public... do not forget and will take their business elsewhere." The will go where they get the best deal.