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Newbie
639 Views
Message 61 of 281

Re: Freeze payment for BT Sport

WE are exactly the same. Hopefully BT will be listening to comments hear and do the right thing, otherwise I think a lot of people will be moving to other providers in the future.

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Newbie
638 Views
Message 62 of 281

Re: Freeze payment for BT Sport

Well said
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Newbie
637 Views
Message 63 of 281

Re: Freeze payment for BT Sport

Out of interest how long did you hang on? If they do it for one they should do it for all. Perhaps we should all email the culture secretary.
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Newbie
810 Views
Message 64 of 281

Re: Freeze payment for BT Sport

Spoiler
Well said
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Beginner
792 Views
Message 65 of 281

Re: BT Sport

You will let us know..... IF you are able to pause your subscriptions???

BT should consider very quickly their actions with regards this issue because people will just cancel their direct debits and let you come get whatever whenever using the situation as their bail out. You will not win longterm IF you upset your loyal customers.

Get your fingers out BT. 

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Aspiring Expert
783 Views
Message 66 of 281

Re: BT Sport

@k865uk  While I totally agree with what you say... cancelling a DD will just mean you loose ALL  you have ( phone and internet ) . BT should be more proactive in this.  

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Beginner
779 Views
Message 67 of 281

Re: BT Sport

Each case different I agree.... My situ is BTSport only which I have intended to cancel for months and retake as part of Sky. At the moment I paying £36. IF they do not assist then I personally can cancel my direct debit and sort it afterwards.
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Newbie
759 Views
Message 68 of 281

Re: BT Sport

Maybe BT could ask Sky for some advice on this and share good practice and customer service from Sky

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Contributor
750 Views
Message 69 of 281

Re: BT Sport

Whilst I can see the logic, be very careful about deleting direct debits. If you do this, there is nothing stopping BT from reporting this to the credit agencies which will cause issues for up to 6 years. Especially problematic if you need to remortgage or get credit. 

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Beginner
736 Views
Message 70 of 281

Re: BT Sport

Just been on Live Chat with BT regards their Sports package. They are crediting my account for the next month and will continue to do this if sport unavailability continues ( BT Sport & HD pack).

Nothing on the MY BT account about this but they've said this decision has only been made today !!. But I suggest people contact them via Live Chat to get the refund 👍👍️. Apperantly they are going to put this information onto online accounts