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Tantalum
Contributor

on ‎06-10-2021 18h30

573 Views
Message 1 of 2

Getting an error code when I try to purchase Fury v Wilder 3 via Box Office Channel 494

Any idea what the problem might be? Error code IPC6001 is all I'm getting.

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1 REPLY 1
NeilO
Moderator
Moderator

on ‎07-10-2021 16h42

526 Views
Message 2 of 2

Re: Getting an error code when I try to purchase Fury v Wilder 3 via Box Office Channel 494

Hi @Tantalum did you manage to get that sorted? If you're still getting that error can you try these steps?

  1. Try to access the BT Player, press the Home (or YouView) button, then scroll to and select BT Player
  2. If you still see the error message then try restarting your equipment by following these steps:
    • First, restart your Hub
    • Wait for the broadband light on your Hub to go blue
    • Restart your TV box, using the power switch on the back
    • Now check if you still receive the error
  3. Check your software version is up to date. To do this, press the Home (or YouView) button, then go to Settings > Software Information > Update Software and press OK
  4. Check your On Demand players are up to date by pressing the Home (or YouView) button, then going to Settings > Software Information > Update players & apps and press OK
  5. If you're still having an issue contact the BT TV Helpdesk >

Thanks

Neil

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