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Fiona518
Beginner
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Message 1 of 2

Help with ID003 issue please

I recently upgraded my TV package but as I already had a NOW TV account using the email address my BT account is under I had to use an alternative BT email address I have in use. Now I can't access BT Sport on the APP and I am assuming that this is due to the fact that my sport is no longer registered under the main account. I have tried the online chat a few times without success to get the issue sorted. I have tried changing my user name in the account profile but because the email address is in use or already registered it won't let me. Can anyone give a clue as to how I can get around this?

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DarrenDev
BT Sport Expert
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Message 2 of 2

Re: Help with ID003 issue please

Can you please send me a DM with your account details @Fiona518 - this sounds like it may need manual intervention.

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