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wizardalison
Aspiring Contributor
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Message 1 of 23

Help with freezing live sport please

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Newbie here, hello.

 

I've had BT sport for over a year and still have problems when watching live sports. The picture freezes or goes blank.

My hub is connected to the PC and the youview box to the TV in another room via power/signal adaptors plugged into the mains (hope this makes sense!).

Freezing only happens watching live BT sports channel, not anything else.

Help please and thanks for any advice.

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22 REPLIES 22
Moderator
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Message 2 of 23

Re: Help with freezing live sport please

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Hi @wizardalison and welcome.

 

Are you having problems on the PC or TV (or both). Is the problem only happening when connected via the adaptors? This link might help but if you can give us more detail on the issue we'll take a look for you.

 

Cheers

 

David

wizardalison
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Message 3 of 23

Re: Help with freezing live sport please

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Hi, it only happens on the TV. I will look at the link thank you.

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rarmitage124
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Message 4 of 23

Re: Help with freezing live sport please

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Just a follow up so to speak. Did the link help fix the problem?

If my post has been useful, please click on the Ratings star on the left-hand side of the post.

If I have answered your question correctly please let me know by clicking on ’Mark as Accepted Solution' Thanks
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wizardalison
Aspiring Contributor
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Message 5 of 23

Re: Help with freezing live sport please

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I haven't watched live sport since. Will keep you updated.
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wizardalison
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Message 6 of 23

Re: Help with freezing live sport please

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Hello again,

 

Sorry for the delay.

 

The message we get on screen is IPC6023.

If anyone can help we'd be grateful. It's driving us crazy.

We only have BT so we can watch the Rugby and it's spoiling our viewing.

 

Nothing else is connected to the internet whilst we watch.

 

Thanks in advance

 

Alison.

 

p.s. not technologically literate so answers in plain English please Smiley Tongue

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Moderator
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Message 7 of 23

Re: Help with freezing live sport please

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Hi @wizardalison Thanks for confirming the error code.

 

There is a self help page for this error Here  so try this and hopefully this will help you get the error fixed. 

 

Cheers

John

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wizardalison
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Message 8 of 23

Re: Help with freezing live sport please

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Thank you

 

Maybe I need to connect the hub directly to my youview box? Would that then affect the connection to my pc?

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df1
Aspiring Contributor
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Message 9 of 23

Re: Help with freezing live sport please

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I had the same problem. Make sure your adaptorsok are plugged into main sockets. Signal is weakened if you are plugging into splitter boards.

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wizardalison
Aspiring Contributor
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Message 10 of 23

Re: Help with freezing live sport please

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Thank you, they are plugged into the mains at both ends.

 

I have no trouble watching catch-up tv, just the rugby :-((((

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