Newbie here, hello.
I've had BT sport for over a year and still have problems when watching live sports. The picture freezes or goes blank.
My hub is connected to the PC and the youview box to the TV in another room via power/signal adaptors plugged into the mains (hope this makes sense!).
Freezing only happens watching live BT sports channel, not anything else.
Help please and thanks for any advice.
Solved! Go to Solution.
Hi, it only happens on the TV. I will look at the link thank you.
Sorry for the delay.
The message we get on screen is IPC6023.
If anyone can help we'd be grateful. It's driving us crazy.
We only have BT so we can watch the Rugby and it's spoiling our viewing.
Nothing else is connected to the internet whilst we watch.
Thanks in advance
p.s. not technologically literate so answers in plain English please
Maybe I need to connect the hub directly to my youview box? Would that then affect the connection to my pc?
I had the same problem. Make sure your adaptorsok are plugged into main sockets. Signal is weakened if you are plugging into splitter boards.
Thank you, they are plugged into the mains at both ends.
I have no trouble watching catch-up tv, just the rugby :-((((