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Ian31
Beginner
900 Views
Message 1 of 14

Hi I have the same problem has a number of people, I cant get BT sports

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Hi

Is there someone out there who can help with poor service and picture quality I am getting from BT.

The backup service is appaling and so is the customer service. I just want what I am paying for, the picture keeps failing, and I was promised this was sorted, only for it to get worse so I have no BT sports at all.

Please help before I cancell my subscrition with this apaling company.

 

Ian

 

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13 REPLIES 13
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-Richie-
Expert
895 Views
Message 2 of 14

Re: Hi I have the same problem has a number of people, I cant get BT sports

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Hi Ian,

How do you watch your BT Sports ? do you have BT TV, Sky, TalkTalk or via the app and online player ?
When you say poor picture quality, is it pixelated, jumping or something else ?

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Ian31
Beginner
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Message 3 of 14

Re: Hi I have the same problem has a number of people, I cant get BT sports

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Hi

I have Bt broadband and phone also TV package with Bt.

 

 

 

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Ian31
Beginner
885 Views
Message 4 of 14

Re: Hi I have the same problem has a number of people, I cant get BT sports

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Hi

Its pixalated and now I have a black screen I then go to BBc1 news then go back to sports I have picture for a few mins then it goes again

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-Richie-
Expert
881 Views
Message 5 of 14

Re: Hi I have the same problem has a number of people, I cant get BT sports

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Contact BT and speak with the TV faults team, they are open 24/7 to help.

They'll run through some steps to see what's causing the issue, once that's found they can provide the solution, it could be many things from how the box is connected to the broadband to a faulty box.

Good luck, I hope it gets fixed quickly 🙂

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Ian31
Beginner
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Message 6 of 14

Re: Hi I have the same problem has a number of people, I cant get BT sports

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I have done all that and more. customer service what customer service.

Thanks for your advice.

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Moderator
Moderator
803 Views
Message 7 of 14

Re: Hi I have the same problem has a number of people, I cant get BT sports

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Hi @Ian31 sorry you have been unable to get the fault with your BT Sport on BTTV fixed.

We will be happy to help get this fixed for you if you send us over your details. Please click on my profile and select the contact the mods option.

Cheers
John

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Ian31
Beginner
791 Views
Message 8 of 14

Re: Hi I have the same problem has a number of people, I cant get BT sports

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Hi John

 

I feel I am paying just for BBC and ITV programs as internet channels just keep losing like the BT sports.

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Moderator
Moderator
742 Views
Message 9 of 14

Re: Hi I have the same problem has a number of people, I cant get BT sports

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Hi @Ian31 The BTTV experts have been checking your connection. They think the network is fine but are detecting a switch or possibly powerline adapters on your set up that could be the cause of this interference. 

Please can you check and confirm your home set up for me and I'll update the BTTV team.

thanks
John 

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Ian31
Beginner
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Message 10 of 14

Re: Hi I have the same problem has a number of people, I cant get BT sports

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Dear John

thank you for your mail, so i have taken a while to get back to you.

I have changed the connections for the broadband etc and it seems to be working a lot better.

I will try it for a few days to see if all is ok then I will let you know.

But thank you so much for your help.

Ian

 

 

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