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Ian31
Beginner
287 Views
Message 1 of 12

Hi I have the same problem has a number of people, I cant get BT sports

Hi

Is there someone out there who can help with poor service and picture quality I am getting from BT.

The backup service is appaling and so is the customer service. I just want what I am paying for, the picture keeps failing, and I was promised this was sorted, only for it to get worse so I have no BT sports at all.

Please help before I cancell my subscrition with this apaling company.

 

Ian

 

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11 REPLIES
-Richie-
Aspiring Expert
282 Views
Message 2 of 12

Re: Hi I have the same problem has a number of people, I cant get BT sports

Hi Ian,

How do you watch your BT Sports ? do you have BT TV, Sky, TalkTalk or via the app and online player ?
When you say poor picture quality, is it pixelated, jumping or something else ?

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Ian31
Beginner
276 Views
Message 3 of 12

Re: Hi I have the same problem has a number of people, I cant get BT sports

Hi

I have Bt broadband and phone also TV package with Bt.

 

 

 

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Ian31
Beginner
272 Views
Message 4 of 12

Re: Hi I have the same problem has a number of people, I cant get BT sports

Hi

Its pixalated and now I have a black screen I then go to BBc1 news then go back to sports I have picture for a few mins then it goes again

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-Richie-
Aspiring Expert
268 Views
Message 5 of 12

Re: Hi I have the same problem has a number of people, I cant get BT sports

Contact BT and speak with the TV faults team, they are open 24/7 to help.

They'll run through some steps to see what's causing the issue, once that's found they can provide the solution, it could be many things from how the box is connected to the broadband to a faulty box.

Good luck, I hope it gets fixed quickly Smiley Happy

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Ian31
Beginner
264 Views
Message 6 of 12

Re: Hi I have the same problem has a number of people, I cant get BT sports

I have done all that and more. customer service what customer service.

Thanks for your advice.

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Moderator
Moderator
190 Views
Message 7 of 12

Re: Hi I have the same problem has a number of people, I cant get BT sports

Hi @Ian31 sorry you have been unable to get the fault with your BT Sport on BTTV fixed.

We will be happy to help get this fixed for you if you send us over your details. Please click on my profile and select the contact the mods option.

Cheers
John

Community ModeratorJohnC
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Ian31
Beginner
178 Views
Message 8 of 12

Re: Hi I have the same problem has a number of people, I cant get BT sports

Hi John

 

I feel I am paying just for BBC and ITV programs as internet channels just keep losing like the BT sports.

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Moderator
Moderator
129 Views
Message 9 of 12

Re: Hi I have the same problem has a number of people, I cant get BT sports

Hi @Ian31 The BTTV experts have been checking your connection. They think the network is fine but are detecting a switch or possibly powerline adapters on your set up that could be the cause of this interference. 

Please can you check and confirm your home set up for me and I'll update the BTTV team.

thanks
John 

Community ModeratorJohnC
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”
Make sure you are logged into the forum otherwise you will not see our contact link when a moderator offers help. When sending us your details please don’t send a Private message (PM), we can’t deal with account/service issues via PM so please use the contact link. Thank You
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Ian31
Beginner
44 Views
Message 10 of 12

Re: Hi I have the same problem has a number of people, I cant get BT sports

Dear John

thank you for your mail, so i have taken a while to get back to you.

I have changed the connections for the broadband etc and it seems to be working a lot better.

I will try it for a few days to see if all is ok then I will let you know.

But thank you so much for your help.

Ian

 

 

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