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Carfinian
Aspiring Contributor
772 Views
Message 1 of 6

I believe I've been mis sold my product

When I negotitated my new contract I was told I would have Sky Sports as part of it. When i try to watch a Sky Sports channel on my Youview box it says I haven't set the channels up yet. I'm scared to do this in case it results in another charge. Also wasn't told I would lose BT Sports on my new contract.

Looking at my TV package I see no mention of SkySports, only the Now TV entertainments package. I'm really concerned I've been sold a package under false pretences.

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5 REPLIES 5
-Richie-
Guru
768 Views
Message 2 of 6

Re: I believe I've been mis sold my product

For Sky Sports and BT Sports, you want the Big Sports pack, which also includes the NowTV entertainment channels.

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garybs29
Recognised Expert
730 Views
Message 3 of 6

Re: I believe I've been mis sold my product

No it doesn't, big sport is freeview, bt sport & sky sports. The ent pass can be bought for 8.99 above it.

@Carfinian what package does it say you are on in my bt?

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Carfinian
Aspiring Contributor
715 Views
Message 4 of 6

Re: I believe I've been mis sold my product

It only mentions Now Entertainment. No mention of SkySports. I need to speak to somebody about this but it's a nightmare trying to get through

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garybs29
Recognised Expert
682 Views
Message 5 of 6

Re: I believe I've been mis sold my product

Certainly sounds like you need to speak to them, good luck in getting through judt now

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Carfinian
Aspiring Contributor
645 Views
Message 6 of 6

Re: I believe I've been mis sold my product

I actually got through to them pretty quickly. There's either been a misunderstanding at my end or they've got it wrong. Either way u don't have Sky Sports as part of my package. They are going to listen to a recording of my conversation with their salesperson.

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