cancel
Showing results for 
Search instead for 
Did you mean: 
arthursplace20
Beginner
765 Views
Message 1 of 5

I can’t log in to the BT TV app on my iPad

Go to solution

I can’t log in to the BT TV app on my iPad. I have managed to do it on my iPhone but it won’t take the same username and password for some reason. I was online with some guy from India today and he said he had reset everything and it should work after 15 minutes but it still doesn’t work. Does anyone have any ideas please?

0 Ratings
4 REPLIES 4
Moderator
Moderator
729 Views
Message 2 of 5

Re: I can’t log in to the BT TV app on my iPad

Go to solution

Hi @arthursplace20,

I'm sorry your not able to sign into the BT TV App on your iPad. 

Have you tried uninstalling the App and reinstalling? I would also suggesting rebooting the iPad after the App is uninstalling to clear any cached information.

Thanks

PaddyB

Community ModeratorPaddyB
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”
Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
0 Ratings
arthursplace20
Beginner
723 Views
Message 3 of 5

Re: I can’t log in to the BT TV app on my iPad

Go to solution

Just tried that Paddy and it still comes up with the error code AJ900

0 Ratings
arthursplace20
Beginner
711 Views
Message 4 of 5

Re: I can’t log in to the BT TV app on my iPad

Go to solution

That is it working now thanks Paddy

0 Ratings
Moderator
Moderator
702 Views
Message 5 of 5

Re: I can’t log in to the BT TV app on my iPad

Go to solution

Hi @arthursplace20,

Good stuff thank you for posting back.

Cheers

PaddyB

Community ModeratorPaddyB
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”
Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
0 Ratings