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LeeR48
Newbie
259 Views
Message 1 of 3

ID003 and Unable to watch on this Device on iPad / iPhone 6

I am having problems with my ipad and iphone. For some reason I keep getting the "Activate Account" ID003 message. I activate the account and it says it's activated. It just keeps going around in circles. I deleted the app and reinstalled it but it's still the same.

 

I tried going through the website but I keep getting the " unfortinately you cannot watch on this device" message..

 

All was working well up until a month or so ago.

 

I'm using IOS 9.3.4.

 

I am able to access BT Sport through my Macbook Pro.

 

Not sure what to do next.

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rarmitage124
Recognised Expert
254 Views
Message 2 of 3

Re: ID003 and Unable to watch on this Device on iPad / iPhone 6

Have you had a look here and see if it works. If not press need to get in touch. If possible try and get live chat as they should be able to fix this for you

http://bt.custhelp.com/app/answers/detail/a_id/46064/~/why-have-i-been-told-that-my-bt-id-is-not-set...)

If my post has been useful, please click on the Ratings star on the left-hand side of the post.

If I have answered your question correctly please let me know by clicking on ’Mark as Accepted Solution' Thanks
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LeeR48
Newbie
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Message 3 of 3

Re: ID003 and Unable to watch on this Device on iPad / iPhone 6

I've tried all those, still no luck.

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