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Newbie
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ID003 error

Hi , have been trying to connect to btsport through the app on my mobile , it is part of my mobile package. I get the message unable to find an active bt sports subscription ( id003 ). I ordered it 5 days ago , it shows as a complete order on my bt page , but does not show anywhere in my account , any help appreciated, thanks in advance , Michael.

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Moderator
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Re: ID003 error

Hi @mickeybenn,

Welcome to the Community and thank you for posting. I'm sorry you're having problems watching BT Sport. If you give BT a call on 0800 800 150 they'll be able to give you a hand getting this fixed.

Thanks

PaddyB

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