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Sonny-95
Beginner
193 Views
Message 1 of 8

ID003 error

Hi,

I know many people have posted before regarding the matter, but i cant find any other way to resolve the issue.

I can't log into the BT sport app even though i have just renewed my contract where it allows me access to BT sport for mobile and it is coming up with the ID003 error.

 

Any help would be appreciated

 

Thanks

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7 REPLIES 7
DarrenDev
BT Sport Expert
191 Views
Message 2 of 8

Re: ID003 error

Have you followed the guidance at www.bt.com/help/id003 ?
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Sonny-95
Beginner
184 Views
Message 3 of 8

Re: ID003 error

My mobile package is with BT not EE.

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DarrenDev
BT Sport Expert
182 Views
Message 4 of 8

Re: ID003 error

See the second line on the above link "I have BT Sport with BT Broadband, BT Mobile, BT Business, or on Sky"
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Sonny-95
Beginner
178 Views
Message 5 of 8

Re: ID003 error

I am the account holder, when i go to my products it asks me to add BT sport and then says i have to pay for the package.

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DarrenDev
BT Sport Expert
172 Views
Message 6 of 8

Re: ID003 error

OK. Check this page for more details on how to request it, if your mobile contract is eligible: https://www.bt.com/mobile/sport
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Sonny-95
Beginner
170 Views
Message 7 of 8

Re: ID003 error

It says i have an order which is uncomplete, but when i go onto my previous orders it says all are complete.

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DarrenDev
BT Sport Expert
154 Views
Message 8 of 8

Re: ID003 error

OK.  Please send me a DM with your BT account number so that I can take a look - if an order has become stuck then it'll prevent you progressing any further orders.

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