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nickpep
Beginner
400 Views
Message 1 of 6

ID003 message

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Numerous calls to BT going through the same procedures. The number of hours wasted is ridiculous.

moved home and no longer able to use BT Sport App

what is the solution?

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5 REPLIES 5
Moderator
Moderator
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Message 2 of 6

Re: ID003 message

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Hi @nickpep sorry you cannot get your BT Sport working. Please click on my profile and select the contact the mods option. We will be happy to help you with get it fixed.

Cheers
John

Community ModeratorJohnC
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nickpep
Beginner
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Message 3 of 6

Re: ID003 message

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Why is nothing being done abouit this problem?

I had a call shortly afdter posting saying it would be solved in a few days. This problem has existed since June when I moved home.

After taking 10 weeks to connect me to Broadband , now this,BT surely must be the most incompetent business in the world.

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Moderator
Moderator
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Message 4 of 6

Re: ID003 message

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@nickpep I'm sorry this is still not sorted. I'll chase this up for you and you'll be called back tomorrow with an update.

Community ModeratorNeilO
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Moderator
Moderator
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Message 5 of 6

Re: ID003 message

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Hi @nickpep

Thanks for posting back!  It was me that you were speaking with previously and I am sorry that you haven't received any word back from my colleague.  Let me chase this for you again and I'll be back in touch too.

Cheers,

Robbie

Community ModeratorRobbieMac
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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Moderator
Moderator
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Message 6 of 6

Re: ID003 message

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Hi @nickpep

Thanks for taking the time to chat with me again today.

There was a records issue in the background which was the reason why you were seeing the ID003 error message when trying to access BT Sport.  That has been corrected and I am pleased that you're able to watch BT Sport now Smiley Happy

I'll go ahead and close off your case now things are all sorted.  Have a good weekend.

Cheers,

Robbie

Community ModeratorRobbieMac
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