cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
hmeade1
Beginner
492 Views
Message 1 of 2

ID003

Get error message ID003 when I log in with my user name and password. Can’t get into the app 

0 Ratings
Reply
1 REPLY 1
NeilO
Moderator
Moderator
486 Views
Message 2 of 2

Re: ID003

Hi @hmeade1, welcome to the community and thanks for posting. That error normally means that the BT ID you're trying to login with doesn't have a BT Sport subscription associated to it. First thing I'd recommend checking is that the BT account number is there and correct and that your logging in with the primary BT ID. You can check this by logging in to www.bt.com/mybt then click your details then account.  

0 Ratings
Reply