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gomezz
Recognised Expert
708 Views
Message 201 of 285

Re: If you're using Android and can't watch BT Sport then post here

The point is that it has only just appeared with this latest version.
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TB
Aspiring Expert
705 Views
Message 202 of 285

Re: If you're using Android and can't watch BT Sport then post here

Wrong...... Has been there for ages...
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gomezz
Recognised Expert
703 Views
Message 203 of 285

Re: If you're using Android and can't watch BT Sport then post here

Not on my tablet it hasn't.

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TB
Aspiring Expert
702 Views
Message 204 of 285

Re: If you're using Android and can't watch BT Sport then post here

 
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Distinguished Guru
Distinguished Guru
693 Views
Message 205 of 285

Re: If you're using Android and can't watch BT Sport then post here

see

 

http://bt.custhelp.com/app/answers/detail/a_id/50455

 

been around on my laptop & IpAD streams since about August.

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nadina1966
Newbie
618 Views
Message 206 of 285

Re: If you're using Android and can't watch BT Sport then post here

why can i not watc BT Sport on the App full screen anymore on my Samsung Galaxy S3 i used to be able to

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GerardQ
Contributor
518 Views
Message 207 of 285

Re: If you're using Android and can't watch BT Sport then post here

I've been casting BT Sports live streamed video to my TV since last Jul-14. The BT Sport app has always worked well with my Chromecast device from my HTC One mini smartphone and from my Google Nexus 10 tablet...until yesterday. I was trying to watch live BT Sport content but, for the first time ever, I got the error message (after attempting to load to Chromecast)

 

"An error has occurred. It was not possible to play the requested content. Please try again."

 

I might add that the issue doesn't arise with recorded video, only live streams on any BT Sport channel.

 

I've done a fair bit of diagnostics that include ensuring wireless smart set up is disabled. I've also restarted of the BT Hub, uninstalled and reinstalled app setc. I'm running the latest app versions of Chromecast and BT Sport. I'm using BT Home Hub 3. I've tested casting via the YouTube app and its fine. (Not yet tested BBC iPlayer).

 

More information...

 

BTHub3

Chromecast Firmware Version: 26653

Chromecast App Version: 1.10.2 updated 30-Jan-15

BT Sports App Version: 1.4.7.2 updated 4-Feb-15

Hub Firmware Information Version 4.7.5.1.83.8.94.1.37 (Type A)

 

It's worth noting that while this issue was "hot" Sep14 to Dec-14, I wasn't experiencing any problem. And this year, during Jan-15, all was well. Yesterday was my first use of BT Sport for Feb-15 when the issue came to light. I'm wondering if the combination of these latest version apps for Chromecast and BT Sport are causing the issue? Not sure. I've been a BT Broadband subscriber since 2007. I'm therefore keen to get this problem resolved, otherwise the value for money aspect comes into serious question. Help much appreciated.

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GerardQ
Contributor
516 Views
Message 208 of 285

Re: If you're using Android and can't watch BT Sport then post here

Agreed.
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jomakel
Newbie
510 Views
Message 209 of 285

Re: If you're using Android and can't watch BT Sport then post here

no live feed on the SAMSUNG S5  android version 5


@notoriousdbp wrote:

Just trying to bring some of the issues together.  As the title suggests, this thread is for users with Android devices who are having trouble watching BT Sport using the Android app.  Please provide the following info and let's see if we can all help one another out:

 

  1. What device(s) are you using
  2. What version of Android have you got
  3. Can you log in to the App
  4. Are you using Wi-Fi or 3G
  5. Can you not watch anything at all or can you watch, but with problems

samsung s5 ,version 5, login ok wifi or 3g, only watch videos not live feed

 

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Teekay
Aspiring Contributor
502 Views
Message 210 of 285

Re: If you're using Android and can't watch BT Sport then post here

Quote from my post of four weeks ago........

 

"I've been using my Chromecast successfully for four weeks using the BT Sport app. on my Android 4.4 phone, LG LA 620v Smart tv, Windows XP/Firefox, Bt Home Hub 2,  BT Sport app version 1.4.7.1, Chromecast firmware version:22062. In the four weeks the system has worked well on You Tube, Bt Sport etc....."

 

.....I can log in to the App.

     I am using Wi-Fi.

     I can watch everything (including live) on my phone but only videos on the TV, no live feed.

 

 

 

 

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