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MikeJH
Beginner
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Message 1 of 2

Intermittent Sound Issue With Live BT Sport HD

This problem first occurred with BT Sport UHD live football. BT Tech support only provided temporary respite. I terminated my subscription to the UHD sport channel as a result. I now have the same issue with BT Sport HD and I am on the fringe of terminating BT Sport completely as a result.
 

I have the BT 4K box.

My TV is hooked up directly to my Smart 2 Hub via Ethernet cable. Hub speed is consistently within the 71Mb download expected.

I experience no sound issues via any other streamed services, ie, Netflix, Disney and Prime. All other TV channels are via Sky, including live sport.

Sound output is via a Sonos Arc which is connected to the HDMI Arc output from the TV.

Help please .....!

Mike

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Bauhaus
Beginner
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Message 2 of 2

Re: Intermittent Sound Issue With Live BT Sport HD

I get intermittent breakup of sound on the same. The fix for me is to press pause on the remote then play immediately afterwards. This cures it most of the time.

I don't know of a more permanent solution though.
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