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Beginner
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Message 1 of 7

Intermittent Sound Issues

Been having problems with sound breaking on BT Sport TV channels recently. 
Doesn’t seem to happen on other channels. 

 

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6 REPLIES 6
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Moderator
Moderator
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Message 2 of 7

Re: Intermittent Sound Issues

Hi @DK1083,

Welcome to the Community and thank you for posting. I'm sorry your experiencing picture break up when watching BT Sport. Do the picture break up happen on both the HD and SD channels? Do you get any error messages when this happens?

Thanks

Paddy

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Beginner
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Message 3 of 7

Re: Intermittent Sound Issues

I suggest you read my post again. I am not having picture break up. The problem is intermittent sound break up. The problem only occurs on BT Sport channels and not necessarily on all of them. It’s very annoying when you are trying to listen to commentary. As it’s intermittent it’s not easy to pin down when it's happening apart from on the channel being watched.

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Moderator
Moderator
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Message 4 of 7

Re: Intermittent Sound Issues

Hi @DK1083,

My apologies I did mean to write a sound break up. 

Have you noticed if the problem happens more on the HD channels than SD? The sound break up can sometimes indicate a problem with the connection. How are you connected to the Hub are you using powerline adaptors?

When you have sound issues, if you pause the channel for a few seconds does the sound return to normal?

Thanks

Paddy

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Beginner
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Message 5 of 7

Re: Intermittent Sound Issues

Not sure. I am using BT Powerline adapters which are new. I only tend to watch the HD channels but will check the non-HD. I will also try pausing to see if it makes any difference however, I only have the problem on the Sports channels.

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BT Sport Expert
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Message 6 of 7

Re: Intermittent Sound Issues

Two other things to check @DK1083 :

* Are you using a connected sound system? Or is this just the sound coming from your TV?

* Is the sound break up during the match, or when switching to/from the ad breaks?

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Beginner
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Message 7 of 7

Re: Intermittent Sound Issues

Sound is from the TV.. Nothing connected. Sound issues continue through advert breaks from memory but as it’s intermittent it’s difficult to say. I will pay attention to this as usually I ignore the adverts!

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