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loftusroader
Beginner
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Message 1 of 11

Is BT sport included with a resubscription to uhd pack?

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Hi, I had an email saying as my contract was over I would be charged £5 a month for BT sport ( which I was receiving in HD), or I could renew my contract and get it for free.

I subscribed on line for the BT ultra hd package paying £49 for the new box and started a new 12 month contract. I now have only the BT uhd sports and ESPN in SD working, all of the other BT sports channels are stating that they are not set up.

Surely these are included in this package? The original email said pay £5 or get free with new contract or downgrade to BT sport basic for free.

Anyone else had this happen? Help appreciated I really do not want to call bt's useless customer service.

Paul
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10 REPLIES 10
loftusroader
Beginner
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Message 2 of 11

Re: Is BT sport included with a resubscription to uhd pack?

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Edit Eurosport not ESPN.
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Distinguished Guru
Distinguished Guru
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Message 3 of 11

Re: Is BT sport included with a resubscription to uhd pack?

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Yes you should get the channels as part of the Entertainment Ultra HD package which is I believe the only UHD package. Presumably you had an existing Youview box - is it still connected - If so may be worth disconnecting in case multiple boxes are being detected and then restarting via the power button your UHD  box. Also did BT give an activation date for your UHD package.

loftusroader
Beginner
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Message 4 of 11

Re: Is BT sport included with a resubscription to uhd pack?

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Hi thanks for replying. Old box is disconnected and ultra hd was activated on Monday. All entertainment channels are working OK as is BT sport uhd.

Just noticed they have charged me £5 for BT sport on my latest bill too.
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Distinguished Guru
Distinguished Guru
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Message 5 of 11

Re: Is BT sport included with a resubscription to uhd pack?

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The billing and email notification may be due to your new subscription not appearing as activated at the time they were prepared - BT bills often advance charge based upon current package and apply adjustments,in the next bill.

 

As for the nonactivated channels.

 

If you view the Youview EPG (guide)  - select Filters (blue button) then selecteby moving left from (All Channels)  past  (Subscrided) to Extra then apply filter

 

Other than the Sky movies channels -- which channels do you see listed when you use the that Extra filter  - is it all the BT Sport channels  or are there other channels ?

 

 

loftusroader
Beginner
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Message 6 of 11

Re: Is BT sport included with a resubscription to uhd pack?

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Yes. BT sport 1&2 SD& hd bt's Europe bt's espn. Are all there under extras.
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Distinguished Guru
Distinguished Guru
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Message 7 of 11

Re: Is BT sport included with a resubscription to uhd pack?

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OK I'll alert the mods - look out for an invitation to send in your details.

loftusroader
Beginner
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Message 8 of 11

Re: Is BT sport included with a resubscription to uhd pack?

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Thank you.
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Moderator
Moderator
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Message 9 of 11

Re: Is BT sport included with a resubscription to uhd pack?

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Hi Loftusroader,

 

I'll be able to take a look at this for you. Please send me in your details using the "Contact The Mods" link found in my profile.

 

Thanks

 

PaddyB

loftusroader
Beginner
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Message 10 of 11

Re: Is BT sport included with a resubscription to uhd pack?

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All sorted and working now. I was only subscribed to watch on the app.

 

Cheers Mods

 

Paul

 

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