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Message 1 of 5

Issues Swapping Sky viewing card

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Hi Folks, I upgraded to Sky Q recently & just noticed that I don't have access to the BT Channels I pay for, I go to the card swapper site & it clearly shows my old card number: 56*****  but every time I enter my new card details (782*****) I keep getting an error message: Sorry we can't provide BT Sport on this card, This Is Totally ridiculous & as usual with BT, I just keep going round in circles getting absolutely nowhere! any help gratefully received!

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4 REPLIES 4
Moderator
Moderator
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Message 2 of 5

Re: Issues Swapping Sky viewing card

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Hi @Madmanonthemoon,

I'm sorry you're having problems updating BT Sport of your new Sky Q box.

Did you manage to get this sorted? 

If not, I'll be able to take a look at this for you. Please can you send me in your details using the "Contact The Mods" link found in my profile?

Thanks

PaddyB

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Message 3 of 5

Re: Issues Swapping Sky viewing card

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Yes, All sorted now, Many thanks Paddy!
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Moderator
Moderator
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Message 4 of 5

Re: Issues Swapping Sky viewing card

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Hi @Madmanonthemoon Thanks for posting back and happy to know that you got this sorted.

Cheers
John

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dannphil
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Message 5 of 5

Re: Issues Swapping Sky viewing card

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How did you get this sorted? I've been trying for a week and getting nowhere and just going round and round in circles

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