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WillC86
Aspiring Contributor
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Message 1 of 2

Jerky low frame rate image on BT Sport app on Samsung QLED TV (Q9FN)

Hi, 

I have a problem with the built in BT Sport app on my Samsung Q9FN. When streaming any content, the frame rate is low and the motion is not smooth. This is definitely not a motion processing issue where the image occasionally stutters then returns to being smooth, it’s a constant low frame rate giving a choppy looking video.

The BT sport app streams perfectly smoothly via the Xbox One on the same tv, and on my other Samsung TV’s built in app (non 4K and a year or so older) streams the BT sport app fine as well.

All devices are on the same wired internet connection (around 20mbps). The Q9FN can stream 4k content via other apps perfectly so connectivity or bandwidth is not an issue.

Any advice on how to resolve this problem would be much appreciated.

Thanks.

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vnmofo
Beginner
221 Views
Message 2 of 2

Re: Jerky low frame rate image on BT Sport app on Samsung QLED TV (Q9FN)

Just bought a Samsung tv and have a pausing problem every 5 seconds or so? This is a disgrace as i tested it via WiFi on firestick and it was much better

Anyone got a fix before I return this TV?

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