My BT TV app on my phone and fire stick since a couple of days have lost all of the live channels.
Now I only have the BT sport channels and AMC. Before I had MTV, Discovery etc, all the non freeview I subscribe to through the Max HD package.
My bills are all paid and I haven’t changed anything on my account.
what’s happened? Any tips to get the channels back?
Thanks in advance for any support !
Yes I can. On my youview box I can watch the channels live and on the BT TV app I can watch programs from these channels on catch up.
it’s just the ‘Live TV’ section which now seems to have lost all channels except AMC and BT Sport.
im going to call BT today.
Not sure how many devices you have BT TV app on,, if more than one do you have access to the those live channels on the other devices.
Welcome to the Community and thanks for your posts!
Sorry that you've lost those channels on the BT TV app. You can get in touch with us and we will check what happened.
I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages
@CrispyE1981 - if you look through the TV guide on the app in the 3xx range do you see all the extra channels that are missing from the live tab (or do you see some other channels in their place ;))
Is the app paired with your STB
they have disappeared from the TV guide list as well. In fact they return if I log out so some issue with my account.
my billing is up to date and shows that I’m subscribed and paying for app extra, sports, max hd etc.
im now on the chat with BT painfully explaining that reinstalling the apps and changing my passwords time after time upon their request is having no impact.
Thanks for your support!