cancel
Showing results for 
Search instead for 
Did you mean: 
trev4106
Aspiring Contributor
412 Views
Message 1 of 3

Main box not getting BT Sport

Go to solution

HI 

My main sky box keeps being dropped by bt and I have to ring up to get it to work again..My second box is working fine. This happens once a month (third time so far) When I check my account details only the second box viewing card number is shown so Im guessing that this is where the problem lies. Have been on the phone to try and get this resolved but am getting nowhere. Can any one give me any clues as to where I can go who to speak to for a fix?

Thanks

Trevor

0 Ratings
Reply
2 REPLIES 2
Moderator
Moderator
375 Views
Message 2 of 3

Re: Main box not getting BT Sport

Go to solution

Hi @trev4106 and thanks for posting.

 

This isn't something the community will be able to resolve so we'll need take a look at the account for you. If you're still having problems can you drop me over an email with the details? You'll get the contact the moderators link in my profile.

 

Cheers

 

David

 

 

Community ModeratorDaveM
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”Kudos”
0 Ratings
Reply
Moderator
Moderator
340 Views
Message 3 of 3

Re: Main box not getting BT Sport

Go to solution

Thanks for taking my call this morning @trev4106.

 

As discussed, the card has been reactivated and flagged on the payment system so it won't go off again. Post back if you have any other problems and we'll be happy to help.

 

All the best

 

David

Community ModeratorDaveM
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”Kudos”
0 Ratings
Reply