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pompey1898
Expert
212 Views
Message 1 of 7

Message for DarrenW re: BT Sport app on Samsung TV

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Hi Darren,

I never got to try your suggestion back in February and have not had the need to visit the BT Sport app until now.  As I now want to watch the two European football finals I tried to log in.

So I tried your suggested fix and changed my password.  As I use the same ID and password for all my BT sites I tried it for all of those and it worked for them all bar the BT Sport app.

So I need you help please.

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6 REPLIES 6
pompey1898
Expert
192 Views
Message 2 of 7

Re: Message for DarrenW re: BT Sport app on Samsung TV

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Hi Darren,

I have tried yet again, with 100% accuracy and I still get :-

BT ID FAIL.JPG

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pompey1898
Expert
195 Views
Message 3 of 7

BT Sport App not accepting my log in details

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Hi,

I tried to access BT Sport app on my Samsung TV back in February, when setting up a new TV, but it would not accept my password so I gave up as I had no immediate need.

In readiness to watch the two European cup finlals this week I tried again to log in.  Every attempt, including changing my BT log-in details twice, failed.  I have no issue with logging in to three other BT sites with the same log in details.

Here's hoping someone can help please.

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Moderator
Moderator
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Message 4 of 7

Re: BT Sport App not accepting my log in details

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Hey @pompey1898,

I'd like to take a look into it for you. I've sent you a private message so we can get started.

Can you also let me know if you can access BT Sport on any other device with the correct details?

Smiley Happy

Thanks

DanielS

Community ModeratorDannyS
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pompey1898
Expert
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Message 5 of 7

Re: BT Sport App not accepting my log in details

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Hi @DanielS ,

PM relied to with the details you requested.

One thing I did not mention is that I do not have the ability to try on another device.  However, as stated in my replies, the same log-in details work fine for my access to other BT websites.

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Moderator
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Message 6 of 7

Re: BT Sport App not accepting my log in details

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That's no problem at all @pompey1898.

One of my team will be in touch with you by tomorrow at the latest Smiley Happy

Thanks

DanielS

Community ModeratorDannyS
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
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Kudos”
Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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pompey1898
Expert
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Message 7 of 7

Re: BT Sport App not accepting my log in details

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Hi @DanielS ,

My problem has been resolved and PM's sent to you and DarrenW.

I promise I did try very hard to get all the typing 100% accurate so many times, with help from two other people, so I don't know what went wrong every time. 

Many thanks for both your responses and sorry to have toubled you both.