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Mjasgahr
Beginner
253 Views
Message 1 of 5

Moderator help? Being lied to by BT

Hi been lurking before to make sure I don't make major mistakes when on phone to BT
I have unlimited broadband and phone with bt vision box for freeview only - no package
All the adverts and letters and online stuff said I would be able to get bt sport free on my tv
Preordered and was told its preordered but have to wait until 1st aug to order card
On 1st surprise surprise it hasn't been but eventually get it set up and order card
Works on laptop but not on app - after 2 days and ages on phone with lots of passing the buck eg wait 24 hrs then call back I find solution online
Takes 5 goes to get viewing card and its an old 118 one
Black screen no message o insertion but message when removed
After leaving in for hours on the bt channel
Try to activate online
Have to phone - get to India they say tv is not on my account only app and online but customer services will do it for free
Woman I'm put through to is now insisting I can only get it on TV if I sign up for the minimum £5 package
Is this fraud? I was told throughout I didn't need to and all the adverts etc suggest the same
Seems to me railroading to get you subscribed
Please reply as seriously considering cancelling entire bt deal and switch to virgin over this appalling lying
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4 REPLIES 4
keendartfan
Aspiring Expert
246 Views
Message 2 of 5

Re: Moderator help? Being lied to by BT

You can watch BT Sport for free online or via on of the apps, so you're not being lied to. IF you want to watch it on your telly via a BT+ box, you need to subscribe to the minimum package (TV Essential) for £5pcm:

http://www.productsandservices.bt.com/products/tv/compare-packages
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Mjasgahr
Beginner
243 Views
Message 3 of 5

Re: Moderator help? Being lied to by BT

My point is this is not the way it's been advertised and at no point throughout my initial multiple phone calls was I told this
In fact the Indian call centre said there should be no charge
Didn't help I had a very hostile attitude from the customer services lady
I am seriously thinking of complaining to to TSA about misleading advertising
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Mjasgahr
Beginner
241 Views
Message 4 of 5

Re: Moderator help? Being lied to by BT

I mean ASA
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Mjasgahr
Beginner
204 Views
Message 5 of 5

Re: Moderator help? Being lied to by BT

Guess what your wrong
Phoned up to get the basic tv pack
First lady said her screen was gonna charge 49 activation so she transferred me
50 min wait
New lady said I can get sport without buying pack and did it for me
At work so get home and ill see if worked
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