Purchased a monthly pass tonight ready for the football. Tried to watch it through the online player, but keep getting a message saying I need to upgrade. I used to have an EE account so guessing it's still linked to my ID like other people have reported.
Could someone look to get this fixed please?
Sounds like I missed a cracker of a game.
Thank you for posting. It sounds like your MyBT account is still liked to your old EE account. The quickest way to get this fixed is to call BT on 0800 800 150 and they should be able to update you My BT. Please give them a call and let me know how you get on?
Hi, I'm having the same issue and I have spoken to BT several times with varying responses. I have been told to speak to EE, but EE said they are unable to help. One BT adviser told me that the monthly pass does not allow you to watch on the BT Sport website on a laptop, is this correct?
If I should be able to watch on my laptop, can you please point me in the right direction to resolve this issue? I have wasted hours on the phone to both EE and BT with no solutions yet.