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derek6380
Aspiring Contributor
1,468 Views
Message 1 of 12

Moving BT SPORT from SKY to YOUVIEW

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Hello Forum.

 

Can you help.

I have BT INFINITY with BT SPORT via SKY platform

Have decided to cancel SKY and subscribe to BT TV.

YOUVIEW box arrived Thursday and have set up with no problems.I want to switch my BT SPORT to my new service on BT but this is proving to be rather frustrating!

Have phoned cutomer services THREE times regarding this and still no BT SPORT.

Having removed my SKY box I'm not sure if service is still active on my SKY but surely it should be straight forward to cancel one and activate the other?

Hope this is not an indication of BT TV poor customer service??

 

 

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11 REPLIES 11
scointer
Recognised Expert
1,456 Views
Message 2 of 12

Re: Moving BT SPORT from SKY to YOUVIEW

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I would suggest contacting a mod as per the post below, they will sort it out...

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Distinguished Guru
Distinguished Guru
1,445 Views
Message 3 of 12

Re: Moving BT SPORT from SKY to YOUVIEW

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Derek6380 - wellcome to the forum - your issue has been notified to the mods - if necessary they will post to this threadand invite you to contact them with further details.

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Moderator-Retired
1,441 Views
Message 4 of 12

Re: Moving BT SPORT from SKY to YOUVIEW

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Hi derek6380,

 

Welcome to the forum and thanks for your post. 

 

I am sorry to hear you are having problems with your BT Sport subscription. I can get things sorted for you. 

 

Click on my username and under the "about me" section you will the link to get in touch with us.  Whenever we receive your details we will go from there. 

 

Cheers,

OlgaC 

derek6380
Aspiring Contributor
1,425 Views
Message 5 of 12

Re: Moving BT SPORT from SKY to YOUVIEW

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Thank you OlgaC for your assistance.

Have sent further details.

 

Thanks to all for your quick responseSmiley Happy

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derek6380
Aspiring Contributor
1,356 Views
Message 6 of 12

Re: Moving BT SPORT from SKY to YOUVIEW

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A big thank you to the team.

 

I now have sports as of last night

 

Kind Regards

 

Derek

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Moderator
Moderator
1,333 Views
Message 7 of 12

Re: Moving BT SPORT from SKY to YOUVIEW

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Great news derek6380. Thanks for letting us know. Happy viewing. Smiley Very Happy

Cheers

David

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sarahluv81
Newbie
964 Views
Message 8 of 12

Re: Moving BT SPORT from SKY to YOUVIEW

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i'm having the same issue. can a mod help?

 

thanks,

sarah

 

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derek6380
Aspiring Contributor
958 Views
Message 9 of 12

Re: Moving BT SPORT from SKY to YOUVIEW

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Hi sarahluv81.

 

The answer to your question is yes.

 

If you contact olgraC the moderator they will sort you out in no time at all.

 

Hope this helps

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Distinguished Guru
946 Views
Message 10 of 12

Re: Moving BT SPORT from SKY to YOUVIEW

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@derek6380 wrote:

Hi sarahluv81.

 

The answer to your question is yes.

 

If you contact olgraC the moderator they will sort you out in no time at all.

 

Hope this helps


They have to wait for a mod to contact them through this forum and issue a link.

Beforehand they should really use all methods to try and solve the issue themselves. By phone or maybe even better by Online Chat.

toekneem

(EASBF)

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