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derek6380
Aspiring Contributor
1,430 Views
Message 1 of 12

Moving BT SPORT from SKY to YOUVIEW

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Hello Forum.

 

Can you help.

I have BT INFINITY with BT SPORT via SKY platform

Have decided to cancel SKY and subscribe to BT TV.

YOUVIEW box arrived Thursday and have set up with no problems.I want to switch my BT SPORT to my new service on BT but this is proving to be rather frustrating!

Have phoned cutomer services THREE times regarding this and still no BT SPORT.

Having removed my SKY box I'm not sure if service is still active on my SKY but surely it should be straight forward to cancel one and activate the other?

Hope this is not an indication of BT TV poor customer service??

 

 

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11 REPLIES 11
scointer
Recognised Expert
1,418 Views
Message 2 of 12

Re: Moving BT SPORT from SKY to YOUVIEW

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I would suggest contacting a mod as per the post below, they will sort it out...

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Distinguished Guru
Distinguished Guru
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Message 3 of 12

Re: Moving BT SPORT from SKY to YOUVIEW

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Derek6380 - wellcome to the forum - your issue has been notified to the mods - if necessary they will post to this threadand invite you to contact them with further details.

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Moderator-Retired
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Message 4 of 12

Re: Moving BT SPORT from SKY to YOUVIEW

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Hi derek6380,

 

Welcome to the forum and thanks for your post. 

 

I am sorry to hear you are having problems with your BT Sport subscription. I can get things sorted for you. 

 

Click on my username and under the "about me" section you will the link to get in touch with us.  Whenever we receive your details we will go from there. 

 

Cheers,

OlgaC 

Community ModeratorOlga
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derek6380
Aspiring Contributor
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Message 5 of 12

Re: Moving BT SPORT from SKY to YOUVIEW

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Thank you OlgaC for your assistance.

Have sent further details.

 

Thanks to all for your quick responseSmiley Happy

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derek6380
Aspiring Contributor
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Message 6 of 12

Re: Moving BT SPORT from SKY to YOUVIEW

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A big thank you to the team.

 

I now have sports as of last night

 

Kind Regards

 

Derek

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Moderator
Moderator
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Message 7 of 12

Re: Moving BT SPORT from SKY to YOUVIEW

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Great news derek6380. Thanks for letting us know. Happy viewing. Smiley Very Happy

Cheers

David

Community ModeratorDaveM
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sarahluv81
Newbie
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Message 8 of 12

Re: Moving BT SPORT from SKY to YOUVIEW

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i'm having the same issue. can a mod help?

 

thanks,

sarah

 

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derek6380
Aspiring Contributor
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Message 9 of 12

Re: Moving BT SPORT from SKY to YOUVIEW

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Hi sarahluv81.

 

The answer to your question is yes.

 

If you contact olgraC the moderator they will sort you out in no time at all.

 

Hope this helps

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Distinguished Guru
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Message 10 of 12

Re: Moving BT SPORT from SKY to YOUVIEW

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@derek6380 wrote:

Hi sarahluv81.

 

The answer to your question is yes.

 

If you contact olgraC the moderator they will sort you out in no time at all.

 

Hope this helps


They have to wait for a mod to contact them through this forum and issue a link.

Beforehand they should really use all methods to try and solve the issue themselves. By phone or maybe even better by Online Chat.

toekneem

(EASBF)

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