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Dean007
Recognised Expert
680 Views
Message 11 of 84

Re: New BT TV app today

@gomezz

Did you delete and redownload the app? 

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gomezz
Recognised Expert
678 Views
Message 12 of 84

Re: New BT TV app today

It is telling me that I need to subscribe to BT TV Extra. Which I already do.

Edit: Tried deleting and reinstalling the app - still no joy.

Turning this round:  Can anyone confirm they have been able to download programmes?

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Dean007
Recognised Expert
672 Views
Message 13 of 84

Re: New BT TV app today

@gomezz

what device are you using the app on?

 

 

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gomezz
Recognised Expert
663 Views
Message 14 of 84

Re: New BT TV app today

Android tablet (Samung Galaxy S2).
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Distinguished Guru
Distinguished Guru
658 Views
Message 15 of 84

Re: New BT TV app today


@Dean007 wrote:

@zulu17

The support pages have now been updated by the looks of things and the apps should be avalible..

BT TV App

 


Thanks for the link ... unfortunately eventually I get to another link to find out more about  the extra app  which has been failing to  connect for some time .. specifically

https://www.productsandservices.bt.com/tv/appextra/

 

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gomezz
Recognised Expert
651 Views
Message 16 of 84

Re: New BT TV app today

Not even letting me stream live TV now which I have done before. 😠
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Dean007
Recognised Expert
649 Views
Message 17 of 84

Re: New BT TV app today

@gomezz

Have you tried adding extra to your account again? Go in as if you are going to add something to your tv bundle.. leave as current package then it offers the extra for £5 a month.. just wondering if this would trigger it for you? Just a guess..

 

Also I am able to download on iphone X - you may want to have an online chat..

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Distinguished Guru
Distinguished Guru
648 Views
Message 18 of 84

Re: New BT TV app today

I can confirm that the iOS app  update has just appeared as available in my IPad app store

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Dean007
Recognised Expert
646 Views
Message 19 of 84

Re: New BT TV app today

@zulu17

iOS app should have updated this morning, and also now on the Apple TV app store.

The App should have a new look

And for those wanting the new features it is indeed a £5 add on 

BT TV App Extra  - Allows 4 devices instead of 2, Download your favorite shows, Stream or Cast on Large Tv (Apple TV, Samsung Smart TV)

To add it, log into your BT account, select TV and select add on - then keep the current subscription - continue- then Additonal viewing options -right at the bottom add Extra...

It works great on Apple TV 4K

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gomezz
Recognised Expert
622 Views
Message 20 of 84

Re: New BT TV app today

I see that now. Why has it stopped me streaming live TV and why does the app say I need a BT TV Extra subscription rather than an BT TV App Extra subscription?

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