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Kimbrich6
Contributor
821 Views
Message 51 of 84

Re: New BT TV app today

I ordered the extra app before lunch today. How long does it take to activate? The order has gone through. It lets me log in on my Samsung TV but when I click a channel it states I need extra app. Which is already on my account.........
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Dean007
Recognised Expert
814 Views
Message 52 of 84

Re: New BT TV app today

Hi @Kimbrich6

Your order will need to complete to allow large screen viewing. You can check your order status by using track my order or by having a chat with the online team.

BT Online Chat

BT Track My Order

 

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Kimbrich6
Contributor
801 Views
Message 53 of 84

Re: New BT TV app today

Yeah I spoke to them earlier. Said it had all gone through. Only advice they could give was wait 24hrs
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Dean007
Recognised Expert
797 Views
Message 54 of 84

Re: New BT TV app today

@Kimbrich6

You could try signing out of the app and back in, see if it prods an update 

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Kimbrich6
Contributor
793 Views
Message 55 of 84

Re: New BT TV app today

Just give it a go. Just saying the same thing. Checked the order tracking as well. It's completed and app extra has been added.
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Kimbrich6
Contributor
665 Views
Message 56 of 84

Re: New BT TV app today

Finally just started working. Wish BT would upgrade there systems. It's everytime I change my package I get problems
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Dean007
Recognised Expert
650 Views
Message 57 of 84

Re: New BT TV app today

@Kimbrich6

Glad its finally working, the app works well on the large screen! As for BT's internal systems... well lol

It's a good week for BT TV with the new TV apps and Amazon Prime joining the on demand players... 

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Kimbrich6
Contributor
601 Views
Message 58 of 84

Re: New BT TV app today

I noticed on my confirmation email it says you can use a fire TV box to view on a large screen. Does that mean an app for fire TV is coming?
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srpsrp
Expert
540 Views
Message 59 of 84

Re: New BT TV app today

Do you mean prime ?

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Kimbrich6
Contributor
530 Views
Message 60 of 84

Re: New BT TV app today

No it's states specifically about BT TV app extra. "use it on Apple TV, Amazon Fire TV, Samsung Smart TVs and Google Chromecast".
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