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DarrenK98
Contributor
238 Views
Message 1 of 4

No BT Sport Ultimate on Fire Stick

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Is there a reason why tonight's premiership rugby isn't available on Ultimate on my Fire Stick? The device checker says 4K is not available for some reason. Is this a current issue with the Fire Stick?

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DarrenDev
BT Sport Expert
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Message 2 of 4

Re: No BT Sport Ultimate on Fire Stick

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Ultimate is fully enabled on Fire TV at the moment - there should be no reason for Device Checker to say it's not available unless there's a problem with your account or setup. In which rows do you see crosses?

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DarrenK98
Contributor
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Message 3 of 4

Re: No BT Sport Ultimate on Fire Stick

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I get a cross under 4K in the devices row, everything else is ticked. My TV is compatible and have tried a restart of the Fire Stick. Has worked previously so not sure why it no longer works.

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DarrenK98
Contributor
203 Views
Message 4 of 4

Re: No BT Sport Ultimate on Fire Stick

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After having a proper look I've realised it was my Fire Stick that was the issue and not the BT Sport app.