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Billste
Aspiring Contributor
798 Views
Message 1 of 12

No access to BT Player

When I try to connect to the BT player I get the message (WJ900) “There’s been a problem”. What can I do?

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11 REPLIES 11
DarrenDev
BT Sport Expert
796 Views
Message 2 of 12

Re: No access to BT Player

Do you have a BT TV subscription @Billste ? I don't see one on your profile - only BT Sport.  If it's sport you want to watch, go to www.bt.com/sport/watch

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Billste
Aspiring Contributor
786 Views
Message 3 of 12

Re: No access to BT Player

Thanks. Tried that  but got message VC088:Sorry, this video is not available on your browser.

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StewM
Distinguished Guru
781 Views
Message 4 of 12

Re: No access to BT Player

This happens to me when accessing BT Player on my IPad. I close down screens that are running and try again. This seems to clear the error.

Stew

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DarrenDev
BT Sport Expert
774 Views
Message 5 of 12

Re: No access to BT Player

VC088 means you're trying to play something that we don't think exists anymore (or specifically can't be watched on your device - but you shouldn't have been shown it in the first place). If you refresh the screen, is it still there? What exactly is it that you're trying to play @Billste?
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Billste
Aspiring Contributor
763 Views
Message 6 of 12

Re: No access to BT Playerg

Am trying to watch BT Sports 1. I have a BT sports subscription

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DarrenDev
BT Sport Expert
755 Views
Message 7 of 12

Re: No access to BT Playerg

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Billste
Aspiring Contributor
729 Views
Message 8 of 12

Re: No access to BT Playerg

No luck. Still getting VC088

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StewM
Distinguished Guru
725 Views
Message 9 of 12

Re: No access to BT Playerg


@DarrenDevwrote:
@Billste
What if you use this link? https://www.bt.com/sport/watch/live-now/bt-sport-1

Actually that link gives me a VC086 error?

Stew

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DarrenDev
BT Sport Expert
721 Views
Message 10 of 12

Re: No access to BT Playerg

VC086 means you've blocked the cookies that we need for you to be able to play the video. Type VC086 into the box on this page for details on how to fix it: https://www.bt.com/help/bt-sport/fix-a-problem/online/bt-sport-errors-watching-on-a-computer
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