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Gran
Beginner
167 Views
Message 1 of 4

No live channels on BT app

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All my live channels have gone BT app. Can still play on demand, etc. But no live BT channels

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3 REPLIES 3
Moderator
Moderator
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Message 2 of 4

Re: No live channels on BT app

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Hi @Gran,

I'm sorry to hear you can't access the channels.

Can you please get in touch with our BT TV chat team at the following link: BT TV Chat?

They should be able to check your account and find out what's happening.

Thanks

DanielS

Community ModeratorDannyS
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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Gran
Beginner
140 Views
Message 3 of 4

Re: No live channels on BT app

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Thanks Daniel. They were missing for over 24 hours and I removed the app, re-installed and then logged in again and they have magically reappeared. 

Moderator
Moderator
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Message 4 of 4

Re: No live channels on BT app

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Hi @Gran,

You are very welcome. I'm happy to hear that they are all back up and running for you. Thank you for letting the rest of the Community know what resolved it for you.

If you ever need help in future please feel free to post on the Community.

Thanks

DanielS

Community ModeratorDannyS
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Help others by clicking on ‘Mark as accepted solution’
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Kudos”
Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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