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mac59
Beginner
627 Views
Message 1 of 8

No video

Error code vc001 no video with wifi live streaming was working but not anymore any advice thanks on iPhone 6
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7 REPLIES 7
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BT Sport Expert
BT Sport Expert
598 Views
Message 2 of 8

Re: No video

Hi mac59 - is this still not working for you? If so pls reply and we can have a closer look...
Community ModeratorJamesD
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Kudos”
I am a BT Employee and an expert on BT Sport queries. I am here volunteering my own time to give advice and help, where I can, on BT Sport queries. Go here for more info.
mac59
Beginner
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Message 3 of 8

Re: No video

Hi still not working
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BT Sport Expert
BT Sport Expert
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Message 4 of 8

Re: No video

Hi mac59,

 

Sorry to hear you're having trouble with this. I noticed that you've posted on another thread saying that you're having this problem on both Android and iOS. Can you confirm if you're only seeing this on the live channels or do you see the same issue with on-demand clips too? What internet connection are you using to access the app - have you tried on a different wireless/mobile network?

Community ModeratorColinB
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I am a BT Employee and an expert on BT Sport queries. I am here volunteering my own time to give advice and help, where I can, on BT Sport queries. Go here for more info.
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mac59
Beginner
561 Views
Message 5 of 8

Re: No video

Only live channels all other video ie fb YouTube working connection via wifi plusnet however live video streaming works with just mobile data last week everything working on wifi including bt app
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BT Sport Expert
BT Sport Expert
541 Views
Message 6 of 8

Re: No video

Hi mac59,

 

Thanks for confirming. I've got enough information from your forum profile to look into this and I'll give you an update as soon as I can.

Community ModeratorColinB
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I am a BT Employee and an expert on BT Sport queries. I am here volunteering my own time to give advice and help, where I can, on BT Sport queries. Go here for more info.
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BT Sport Expert
BT Sport Expert
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Message 7 of 8

Re: No video

Hi mac59,

Just a quick update for you. Your IP address is appearing to our systems as being outside of the UK, which is blocking your access to BT Sport - this is clearly not correct, and I've asked our operations team to pick this up with Plusnet. In the meantime, if you restart your router you will likely be allocated a new IP address which while hopefully get you back up and running for now. I'll post on this thread when I have another update.

Community ModeratorColinB
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Kudos”
I am a BT Employee and an expert on BT Sport queries. I am here volunteering my own time to give advice and help, where I can, on BT Sport queries. Go here for more info.
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BT Sport Expert
BT Sport Expert
389 Views
Message 8 of 8

Re: No video

Hi mac59,

 

Apologies for the delay in my reply. This was all resolved 3-4 weeks ago and from our side everything is looking good. Can you confirm the app is working for you as expected now?

 

Kind Regards,

Colin

Community ModeratorColinB
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I am a BT Employee and an expert on BT Sport queries. I am here volunteering my own time to give advice and help, where I can, on BT Sport queries. Go here for more info.
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