Not able to upgrade Bt sports app to support ultimate 4k ?

[Nitesh]

Hi Team

I opted for BT Sports monthly pass yesterday hoping I would be able to watch live sports in 4k in my BT sports app . I am using Samsung galaxy s9 plus which supports HDR and 4k both. But I am not able to see any option to watch it in BT sport Ultimate in app. and when I am trying to upgrade the app using my BT account online , it says Order journeys are not for BT Sports monthly pass. I have called the customer support as well and they said even they would not be able to help. I am really disappointed now as I specifically opted for this to watch it in 4k. Please suggest.

Thanks !!

[DarrenDev]

BT Sport Ultimate is only available for selected events. Where available, your device will automatically play the HDR stream when you select the event from the front screen of the app.

[Nitesh]

Thanks for the reply Darren !

Yeah I am ware it is for selected events only but even in that case I only got an option to watch the game in BT Sports 2 HD and  I believe they have a dedicated BT sports Ultimate channel to telecast these events in UHD. I cant see that channel anywhere in the app and however other channels were available. The website says you will have to upgrade your app to watch it in UHD. See :

But I am getting error while trying to add it saying order journey is not available for BT Sports monthly pass user.

[DarrenDev]

You'll only see the option for Ultimate on your mobile if the event is HDR - none of last night's matches were.
Man U v Villareal tonight is HDR, so you'll see the option then.
Your monthly pass already entitles you to watch in 4K / HDR on supported devices - you don't need an add on.

[Nitesh]

Was PSG vs Man city not ? Anyways if that is the case then it may be a good news for me and I will check during Manu vs Villareal game. And so how it works is you will still be on Bt sports 2 hd and if its in HDR it will automatically be improved , I mean i dnt have to switch to any diff channel. Right ?

[DarrenDev]

When you launch the app before the match this evening, there'll be a big advert for the match. Click that, and it'll launch into the HDR experience.
If you launch the channel instead, you'll see a prompt appear saying it's also available to watch on Ultimate - click that and it'll upgrade to the HDR stream.

[Nitesh · Accepted solution]

Ok. Will try that this evening !!
Thanks for your replies !!

[Nitesh]

Yes , its available in HDR !! Thanks a lot !!

[DarrenDev]

Great to hear. Thanks for confirming.