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Sba51
Beginner
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Message 1 of 2

Not finding active sport subcription on account

I've recently joined BT with Fibre 2 broadband and BT Sport through BT TV. My services went live on May 18.

There are a few issues I've been having since placing the order.

Firstly, when I try and use BT Sport app, it is not recognising an active Sport subscription on my account when I log in. The Sport channels are working perfectly fine through the BT TV box. 

Secondly, when log in to MyBT, I get the message that there are no accounts I can manage. Basically none of my services are linked to my BT ID.

Thirdly, I am not able to claim the joining reward. Each time I click on it link I was emailed and log in, I get an error to try after some time. 

Any help on getting these issues resolved would be really appreciated. 

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DarrenDev
BT Sport Expert
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Message 2 of 2

Re: Not finding active sport subcription on account

Check out the instructions at BT.com/help/id003 to add your account to your BT ID. This will solve the My BT and BT Sport app issues.
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