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Newbie
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Message 1 of 2

Not getting Password reset email from NOW TV

Hi I recently signed up to your Fiber 900 package with TV which included NOW TV entertainment pass. 

The problem i'm facing is that when I go into the "An update on your order email" it gives you an option to set a password up for Now TV.

 

However I am able to click on the below

dsane87_0-1600111560048.png

 

It then takes me to the Now TV website as expected where it asks me for my email address so it can send me a link. 

When I click on email link following this I don't get an email

I've tried all the regular troubleshooting steps however I seem to always get the same issue and no sign of the emails going into my SPAM folders. I have a Gmail address however I don't recall having Now TV in the past.

Can any of the Mods get me some help in resetting this or changing the email address it is linked to as I have seen on other threads this can fix a similar issue.

I've already spoken to someone at BT today, however I kept getting passed about a bit without a resolution to this.

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Moderator
Moderator
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Message 2 of 2

Re: Not getting Password reset email from NOW TV

Hi @dsane87,

Welcome to the Community and thanks for taking the time to post.

Sorry to hear that you are set up a password on your NOWTV account.

I've sent you a Private Message with details on how you can get in contact with the mod team.

Thanks

Matt

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